SERVICE 06/06
Support that does not end at go-live
Managed service agreements, SLA-backed support and specialist engineers placed in your team, for as long as you need them.
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Managed Service & Support
We do not disappear at go-live. Many client relationships that started with one project now run for years, because the team that built a system stays to support, improve and extend it.
With 95%+ engineer retention, the people who know your systems stay on your account.
What We Do
Managed service agreements
Defined scope, response times and reporting for the systems you depend on.
SLA-backed support
24/7 or business-hours cover for automation, historian, MES and data systems.
Specialist placement and staff augmentation
Automation, DeltaV, historian, MES, CSV and data engineers embedded in your team for a project phase or longer.
Graduate programme
Developing the next generation of automation and data engineers, with routes into client teams.
Continuous improvement
Health checks, upgrades and optimisation so systems keep performing as your operation changes.
Who It's For
Site engineering and automation leads running lean teams. IT/OT owners of business-critical systems such as historians and batch reporting. Project leaders who need specialist capacity during a critical phase.
Our Approach
Assess
Review systems, criticality and current support.
Outcome: the right level of cover for each system.
Design
Agree SLAs, escalation paths and reporting.
Outcome: clear expectations on both sides.
Deliver
Onboard engineers to your site systems, procedures and training.
Outcome: support from people who know your site.
Validate
All changes made under your change control and quality system.
Outcome: the validated state maintained.
Support
Regular service reviews and improvement plans.
Outcome: fewer incidents and systems that get better over time.
Our Technologies & Partners
Tursted across regulated manufacturing
works across a broad range of industrial automation platforms and technologies, including:
Compliance & Validation
Engineers trained on your site GxP procedures, support delivered under your change control, and documented records of every intervention.
Insights and Perspectives
Ideas for more connected
manufacturing
Technical insight, practical guidance and real-world thinking from Réalta specialists.
REALTED CASE STUDIES
BLOG POST SLIDER
ADVANCED AUTOMATION
Need cover for a critical system, or specialists for a critical phase?
Talk to us.
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Ready to unlock your digital potential?
End-to-end automation, digital transformation and AI solutions for regulated environments.
UNITED STATES
+1 302 509 4401
IRELAND
+353 21 243 9113
GLOBAL CAPACITY
Ireland - Unites States - India